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Blaque Noire

RETURNS & refund POLICY

Last updated: 01 June 2026
Website: www.blaquenoire.com
Business name: Blaque Noire
Contact email: blaquenoire9@gmail.com

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This policy explains how returns, refunds and cancellations are handled for purchases made through the Blaque Noire website.

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1. Digital products

Most Blaque Noire products are digital products, including but not limited to:

  • E-books

  • Downloadable guides

  • Workbooks

  • Journals

  • Templates

  • Video resources

  • Courses

  • Digital bundles

 

Due to the nature of digital products, once access has been provided, downloads have begun, or the product has been delivered, purchases are usually non-refundable.

UK online customers usually have cancellation rights for distance sales, but digital content has specific rules where the right to cancel can be lost once download or access begins, provided the customer has agreed to immediate access and acknowledged this loss of cancellation rights.

 

2. Before purchasing

Please read the product description carefully before purchasing.

Each product page will aim to clearly explain:

  • What is included

  • The format of the product

  • Whether the product is downloadable, streamed, accessed via email, or accessed through a members area

  • Any relevant access details

  • The price

  • Any important limitations

 

By purchasing, you confirm that you understand what you are buying.

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3. Refunds for digital products

Refunds will not usually be given for digital products where:

  • The product has already been downloaded.

  • Access has already been granted.

  • The customer has changed their mind.

  • The customer no longer wants the product.

  • The customer purchased the wrong product by mistake.

  • The customer did not read the product description before purchase.

  • The product has been accessed through a members area or download link.

 

4. When a refund may be considered

We may consider a refund in limited circumstances, such as:

  • You were charged twice by mistake.

  • You purchased the same product twice by accident.

  • You did not receive access due to a technical issue that we are unable to resolve.

  • The digital product is faulty or not as described.

  • There has been another clear error with your order.

Refunds are considered on a case-by-case basis.

 

5. Technical issues

If you have trouble accessing your product, please contact us at:

Email: [Insert email address]

Please include:

  • Your name

  • The email address used at checkout

  • Your order number, if available

  • The product purchased

  • A short explanation of the issue

We will do our best to help you access the product.

 

6. Physical products

If Blaque Noire sells physical products in the future, a separate returns policy may apply.

For UK online purchases, customers usually have the right to cancel within 14 days of receiving physical goods, and then a further 14 days to return the goods after notifying the seller.

If physical products are added to the website, the relevant returns information will be provided on the product page or in an updated version of this policy.

 

7. Sale items, offers and bundles

Digital products purchased as part of a sale, offer, discount, promotion or bundle are also non-refundable once access has been granted or the product has been downloaded.

If there is a technical issue with a bundle, please contact us and we will do our best to resolve it.

 

8. How to request support

For refund queries or access issues, contact:

Email: blaquenoire9@gmail.com

Please contact us within 14 days of purchase so we can review your request promptly.

 

9. Your statutory rights

Nothing in this policy affects your statutory rights.

If a product is faulty, not as described, or not supplied as promised, you may have legal rights under UK consumer law.

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